Solution One Partners
Digital guest waiver and check-in for gyms

Know which guests become members. And why.

Guest Pass Connect turns your guest waiver into the first question of the sales process. We tie every walk-in's answers to who joined, so your marketing spends smarter and your team closes better.

See how it works

20 minutes. Live with your own guest data in 2 weeks.

Conversion dashboard

All locationsLast 90 days

Guest check-ins

0

Guest to member

0%

Synced to CRM

0

Why guests came in

1,284 guests, last 90 days

IntentShareJoined
  • Membership27%78%
  • Tour38%64%
  • Guest pass21%57%
  • Class trial14%49%

Built and run by Solution One Partners, by operators, for operators.

Right now your front desk is a black hole.

Your waiver checks a box. It should be building your pipeline.

You know a guest walked in. You don't know if they were shopping, touring, or ready to join.

Your CRM only knows what someone typed on a kiosk.

Half of it is fake emails and half-finished forms. The other half never made it out of the tablet.

When a guest doesn't join, nobody knows why.

Was it the offer, the salesperson, the price, or the guest? Without the intake data, it's a guess.

One check-in. Five things happen.

  1. 1

    Guest scans or taps.

    A QR code on a sign or kiosk screen opens the flow on their own phone. Autofill means real names, real emails, and real numbers. Kiosk mode is there for anyone without a phone.

    Guest Pass Connect check-in on a front desk tablet and a guest phone
  2. 2

    Guest tells you why they came.

    Tour, membership, guest pass, event, class trial. You choose the options per location. Each intent routes to its own form.

    Guest choosing why they came in on the Guest Pass Connect check-in screen
  3. 3

    Guest answers your persona questions.

    New to working out or switching gyms? Train alone or with a partner? Cardio, strength, classes? Ask what matters to your sales process. Every field maps to a real property in your CRM.

    Guest answering training persona questions on the Guest Pass Connect form
  4. 4

    Guest signs and you capture their photo.

    Branded waiver, signature, and photo in one pass. The photo lands in the CRM and the member management system, so nobody has to take it again at signup.

    Guest signing the branded waiver and capturing a photo on the front desk tablet
  5. 5

    Everything syncs, and the loop closes.

    Submission goes to your CRM in seconds. When that guest becomes a member, Guest Pass Connect pulls the join back from your member management system and attaches it to their intake answers.

    Guest Pass Connect submissions dashboard showing guest check-ins, CRM sync, and joins

Your team closes 10 points higher on guests who want strength training and 10 points lower on guests who want classes. Now you know where to coach.

The answers come back as a scorecard for marketing and for your team.

For marketing

Which intents convert. Which sources send guests who join. Which locations are attracting strength trainers versus class-first prospects. Filter by client, location, and date range. Export anything to CSV.

For sales coaching

Close rate by guest type, by location, by rep. A soft spot in the funnel becomes a training plan, not a mystery.

Solution One Partners reviews the numbers with you each month and helps build the coaching around them.

Close rate by guest type

By training interest, all locations, last 90 days

0%
Strength training
0%
Personal training
0%
Cardio
0%
Group classes

Close rate by location

Last 90 days

LocationGuestsJoinedClose rate
Brookfield31822671%
Northgate28719568%
Riverside24415664%
Elmhurst23114161%
Lakeview20410551%

Lakeview is 13 points below the group. That's where coaching starts.

One flow for the brand. Overrides for every location.

Set the default guest experience once. Then let each location adjust intents, forms, and copy without touching the master. Dashboards roll up across the portfolio or drill into a single club.

  • Per-location form overrides
  • Portfolio-wide and single-location reporting
  • Kiosk and mobile modes per site

Brand default flow

Tour, membership, guest pass, class trial

  • BrookfieldAdds event check-inKiosk + mobile
  • NorthgateClass trial onlyMobile
  • RiversideBrand defaultKiosk + mobile

Every submission reaches your CRM. We make sure of it.

Guest Pass Connect tracks delivery on every waiver. If a sync doesn't land, we see it, we retry it, and we fix the mapping. You get a clean count of synced submissions and a team behind it watching the pipe.

Sync health

All systems live

Delivery rate, last 30 days

100%

1,284 submissions

Synced

1,284

Pending

0

Auto-retried

3

Unresolved

0

  • HubSpot connection live
  • Field mapping verified
  • Auto-retry on

Last checked 2 minutes ago. Monitored by Solution One Partners.

Simple pricing. Live in two weeks.

One flat rate per location. Setup, CRM mapping, and ongoing sync monitoring are included, not upsold.

Single club

For 1 to 3 locations

$99per month per location

  • Intent routing, persona questions, and branded waiver
  • Kiosk and mobile check-in
  • CRM and member system sync, monitored by Solution One Partners
  • Conversion dashboard by intent and location
  • No setup fee for founding clients
  • Month to month, cancel anytime

20 minutes. Live in 2 weeks.

Portfolio

For 4 or more locations

Volume pricing

  • Everything in Single club
  • Brand default flow with per-location overrides
  • Portfolio-wide reporting with drill-down to any club
  • Close rate by location and by rep
  • Monthly scorecard review and sales coaching support
  • Dedicated onboarding across every location

We'll build the rollout plan on the first call.

Questions operators ask

Find out which guests are walking out the door.

Book a 20-minute demo. We'll show you the flow on a real kiosk and a real phone, then walk through the conversion dashboard.

Built and run by former club operators at Solution One Partners.

Not ready for a demo? Email us